Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a resalable condition. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective upon arrival, please contact us immediately to discuss your options. Items that have been used or altered in any way are not eligible for return.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Please allow 2-3 business days for us to process your request and provide you with the necessary information.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. This ensures that you can track your return and confirm its safe arrival back to us. If we determine that the return is due to our error, we will cover the return shipping costs.
Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5-7 business days for the refund to reflect in your account, depending on your banks processing times. If your return is not approved, we will notify you via email with the reason for the denial.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive the returned item, you can proceed with your new order. This ensures that you receive the correct item without delay.
Non-Returnable Items
Certain items are non-returnable, including but not limited to personalized or custom-made products, gift cards, and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We want to ensure you are fully informed about your options before completing your order.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with zenithseekers.com is satisfactory. Our customer service team will respond to your inquiries as quickly as possible, typically within 1-2 business days.